Returns & refunds

Let’s make it right.

If an item arrives damaged, incorrect, or faulty, contact us with your order number, a description of the issue, and photographs where relevant. We will review the issue and explain the available next steps.

Eligible returns

For non-food items, request a return within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging, with proof of purchase. Please obtain return instructions before sending an item back.

Food and personal-use items

Food, beverages, and opened personal-use or hygiene items cannot be returned for a change of mind. This does not affect your rights when goods are damaged, faulty, or incorrect.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping. If we sent an incorrect or faulty item, we will explain how the return or replacement will be handled. Use a tracked service and retain your shipping receipt.

Refunds

Once an approved return has been received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund. Original delivery charges are not refunded for change-of-mind returns unless required by law.

These guidelines do not limit rights available under applicable law. Start a return request.